Policies & Disclaimers

 

Return Policy

If you are not completely satisfied with your purchase, it may be returned or exchanged within 14 days from the date of delivery.

Elemental Alchemy will accept items for return or exchange given that the following terms are met:

  1. Items were purchased in the last 14 days.
  2. Items must be in the original packaging.
  3. Items must be unaltered and free of damages by the customer.

Items cannot be returned or exchanged if:

  1. Order date is over 14 days.
  2. Items are NOT in the original packaging.
  3. Items are altered or damaged. 

Buyer is responsible for the cost and risk of returning the items. We cannot be held responsible for items lost or damaged in return shipment. We encourage you to use trackable and insured mail services.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Shipping
Orders are shipped from Virginia, USA. Please allow 2-4 business days for order processing. Orders are shipped Tuesdays and Fridays. We do not ship on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.

International shipping time between 14 - 21 business days.

Elemental Alchemy cannot be held responsible for delayed shipment caused by incorrect or incomplete addresses, unfavorable weather conditions, custom holds, and or other factors beyond our control.

 

Business Hours

Our customer service team is available Monday through Friday. All inquiries will be responded to within 24 hours, except for weekends and holidays. If you submit an email inquiry over the weekend, our customer service team will contact you on the following Monday.

 

Legal Disclaimer 

Any product purchased on the Elemental Alchemy website, or purchased in person during an event, reading or otherwise are to only be used as intended.  Do not ingest items purchased on this website in anyway. Items listed on this website are not intended for children under the age of 14 years. Crystals are a choking hazard, please keep them away from children under the age of 3 when wearing or using your crystals or anything else purchased on www.shopelementalalchemy.com. Cecilia Davidson or Elemental Alchemy LLC will not be held liable for any damages caused by the use of any product listed on this site. 

The Elemental Alchemy symbol and logo are exclusive property of Elemental Alchemy LLC. 

This website, including text, blog content, video content, photographs and other creative works found on this website, constitutes educational and journalistic expression and is not intended as specific or individualize advice in any particular field. Results are not guaranteed. The content on this website is not a substitute for legal, health, financial or tax advice. 

Testimonials or reviews on this website reflect individual experiences. Outcomes, results and/or transformation are individualized and are not guaranteed. 

 

Privacy & Your Data 

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to shopelementalalchemy.com, and Elemental Alchemy LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Elemental Alchemy LLC include shopelementalalchemy.com and Mobile Application. The Elemental Alchemy LLC website is an ecommerce, news & information, and entertainment site. By using the Elemental Alchemy LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Elemental Alchemy LLC may collect personally identifiable information, such as your:
-          First and Last Name
-          Mailing Address
-          E-mail Address
-          Phone Number

If you purchase Elemental Alchemy LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Elemental Alchemy LLC may also collect anonymous demographic information, which is not unique to you, such as your:
-          Age
-          Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information 

Elemental Alchemy LLC collects and uses your personal information to operate and deliver the services you have requested.

Elemental Alchemy LLC may also use your personally identifiable information to inform you of other products or services available from Elemental Alchemy LLC and its affiliates.

Sharing Information with Third Parties

Elemental Alchemy LLC does not sell, rent or lease its customer lists to third parties.

Elemental Alchemy LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Elemental Alchemy LLC, and they are required to maintain the confidentiality of your information.

Elemental Alchemy LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Elemental Alchemy LLC or the site; (b) protect and defend the rights or property of Elemental Alchemy LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Elemental Alchemy LLC, or the public.

Tracking User Behavior

Elemental Alchemy LLC may keep track of the websites and pages our users visit within Elemental Alchemy LLC, in order to determine what Elemental Alchemy LLC services are the most popular. This data is used to deliver customized content and advertising within Elemental Alchemy LLC to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Elemental Alchemy LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Elemental Alchemy LLC website.

Use of Cookies

The Elemental Alchemy LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you; and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Elemental Alchemy LLC pages, or register with Elemental Alchemy LLC site or services, a cookie helps Elemental Alchemy LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Elemental Alchemy LLC website, the information you previously provided can be retrieved, so you can easily use the Elemental Alchemy LLC features that you customized.

You are able to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Elemental Alchemy LLC services or websites you visit.

Security of your Personal Information

Elemental Alchemy LLC secures your personal information from unauthorized access, use, or disclosure. Elemental Alchemy LLC uses the following methods for this purpose:

 -          SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Elemental Alchemy LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Elemental Alchemy LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Elemental Alchemy LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Elemental Alchemy LLC, you may opt out of such communications by clicking on UNSUBSCRIBE link/button.

Elemental Alchemy LLC reserves the right to refuse service or suspend business with anyone. 

Changes to this Statement

Elemental Alchemy LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Elemental Alchemy LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Elemental Alchemy LLC has not adhered to this Statement, please contact Elemental Alchemy LLC at:

Email Address:
elemental.alchemy@outlook.com

Effective as of June 2024.